WARRANTY POLICY
Nexora Ads 30-day warranty
We want you to order with confidence. The terms below explain which product issues qualify for support, replacement, or refund review.
Covered by warranty
- The account does not match the specifications shown on the product page, such as incorrect region, access type, or verification level.
- The account cannot be accessed or logged into within the first 24 hours after delivery.
- The account is suspended outside the buyer's control because of an error in our system or process.
Not covered by warranty
- Suspensions or limits caused by the buyer violating Google, Meta, or TikTok policies.
- Using the account to advertise products that violate platform policies.
- Account damage caused by changing the password, 2FA, or account information without coordinating with us.
- Claims submitted after the 30-day warranty period has ended.
How to submit a warranty claim
- 01
Contact our support team on Telegram @nexoraads within 30 days of purchase.
- 02
Include your order ID and evidence of the issue, such as an error screenshot or suspension notice.
- 03
Our team will review the claim within 12 hours and process a replacement or refund based on the investigation.